Sharper Image Warranty

3 YEAR U.S. RESIDENTIAL LIMITED WARRANTY

  • Unlimited USA-based customer & technical support
  • 3 Year structural framework warranty
  • No-cost replacement on covered parts for 2 years
  • Covered labor (in-home, if necessary) for 1 year

LIMITED WARRANTY

Sharper Image Massage Chairs are designed, built, and inspected to ensure excellence in operation and enjoyment. While rare, defects in manufacturing can occur. This limited warranty exclusively covers manufacturing defects.

Already the proud owner of a Sharper Image massage chair? Register your warranty here.

WARRANTY PERIOD

For In-Home service, Sharper Image will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Sharper Image may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Sharper Image is no longer responsible for making repairs under the warranty coverage. Any repairs needed during the 2 year parts warranty coverage, Sharper Image will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. Structure warranty is limited to the steel and steel-welded parts of the frame. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Sharper Image, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Sharper Image-authorized field service personnel to maintain warranty coverage.

Any repairs needed during the 2 year parts warranty coverage, Sharper Image will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. Structure warranty is limited to the steel and steel-welded parts of the frame. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Sharper Image, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Sharper Image-authorized field service personnel to maintain warranty coverage.

WARRANTY LIMITATIONS AND EXCLUSIONS

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate a Sharper Image Warranty claim, simply call our Sharper Image Limited Warranty Service at 888-894-9150. Please be prepared to describe the product that needs service and the nature of the problem. A purchase receipt is required. All repairs and replacements must be authorized in advance. Service options, parts availability and response times will vary. You are responsible for delivery and the cost of delivery of the product or any parts to the authorized service center for replacement, per our instructions. Limits and exclusions: Coverage under this Limited Warranty is limited to the United States of America, including the District of Columbia and the U.S. Territories of Guam, Puerto Rico, and the U.S. Virgin Islands. 

Return and Exchange Policy

- 30 day money back guarantee.

- 10% restocking fee. 

- Products must be returned in re-sellable condition in original packaging or reasonable approximation thereof subject to manufacturer’s discretion. -

Customer is responsible for $399 removal, disassembly, and/or repackaging fee if necessary.

- White Glove or threshold delivery fees are not refundable.

- Extended warranty purchases will be refunded if chair is returned within 30 days.

- Refunds will be processed within one week of product receipt at manufacturer’s facility.

- Contact customerexperience@infinitymassagechairs.com to initiate returns.

- Our Customer Experience team will guide the customer through the return process.

- Exchanges for a different model will be permitted within 30 days of purchase and will be subject to standard return policies and charges above.