For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase. 

Products purchased used or through unauthorized resellers are not covered. 

Each purchase can only receive one guarantee redemption.  We can not continually refund, replace or exchange your product.

The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.

Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.

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