TrueForm Warranty/Returns

Returns

Our return policy allows you to send back your purchase within 30 days of the date you receive delivery for an exchange or a refund of the purchase price, minus the shipping and handling, credit cards charges (3%), and a restocking fee of 5%. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refund (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@livetrueform.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@livetrueform.com and send your item to: 8 Inspiration Lane, Chester CT 06412, United States.

Shipping
To return your product, you should contact our Orders department via email: orders@livetrueform.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.