Pathway Mobility Warranty & Return

The Geo Cruiser comes with a limited warranty and the following coverage: 
 

Frame - Five (5) years 


Mechanical Parts:  One-year (1) year parts and labor  

The Joystick controller and cable assembly will not be warranted if there is physical damage to the joystick, connector pins, connectors or cable.  Any damage physical damage to the plastics will not be covered. 

 

Battery:  One-year (1) year parts and labor


Please make sure to contact us as soon as you discover that there is a problem with your Geo Cruiser. 

 

Warranty Exclusions

 

  • Failure to follow the proper use, operation, and maintenance

  • The use of non-authorized parts 

  • Mechanical damage caused by an accident or misuse.

  • Consumables such as the inner core and outer tires as well as bearings are not covered  

  • Any unauthorized changes to vehicle design.

  • Any damage caused by a natural disaster such as a flood, earthquake, or fire will not be covered.

  • This limited warranty does not cover normal maintenance service or periodic adjustments required for normal use.

 

This warranty applies only to the original purchaser of the Geo Cruiser and is not transferable.

 

30-Day Return Policy

 

Our primary goal is to always provide industry-leading support and customer satisfaction. We understand that the product(s) that a customer orders may not fit their mobility requirements or meet their overall needs. Therefore, customers can return most products for a refund, minus a 20% restocking fee. Please note that parts cannot be returned. 

 

Customers will also be responsible for paying the shipping cost to get the product back to us.  We are happy to coordinate the whole process including a pickup at the customer's residence provided the customers prepays for the shipping or agrees that we can deduct it from the refund.

 

The first step in returning a product is to either submit a request using our online claim form under the Support navigation menu tab or call our Customer Care team at 1-800-530-8584 X513.  Our Customer Care team will work to facilitate the request, and if approved issue a Return Authorization (RA) number. This way we will be able to track the return.

 

Return Terms and Conditions

 

  • All items that are returned must be new and free of any damage. A full inspection will be conducted when we receive the product. We will be looking for any damage like cracks, scratches, broken parts, etc. If there is damage, we will reserve the right to charge additional charges over and above the restocking fee. 

  • The item (s) must be returned in the original packaging with all the contents that were shipped intact. If the customer does not have the original packaging, we can ship them new packaging at a cost of $150.00.

  • The returned item must have the RA number visible on the box, otherwise, the package will be refused when it arrives. 

 

Your refund will be provided in the same form that we received it. In other words, if you paid by credit card, the refund will also be given by credit card. You can expect a refund in 2-3 days after we conclude our inspection.