The limited warranty as contained herein is exclusive and in lieu of all other warranties expressed or implied. There are no warranties that extend beyond the description in this limited warranty. GIO Electric guarantees this product, including charger, motor, controller, to be free of manufacturing defects for a period of 12 months. All warranty periods commence from the date of shipment. This limited warranty covers the replacement of defective parts, it does not include their installation or costs related to doing so. It does not cover normal wear and tear items/parts (tires, brake pads, cables, etc). It does not cover product issues due to misuse, neglect, or accident. Nor any damage, failure, or loss caused by improper assembly, set up, storage, maintenance, or improper servicing. For any request regarding warranty, spare parts, or technical support do not hesitate to contact us by phone or e-mail. Have your order number ready before contacting us.